Pool Issues and a picture!!!!

A regular question I get is how are you enjoying the pool? And, post more pictures!! Well, the pool is not done but it wasn't supposed to be done until mid October and we've run into problems so don't know if that will happen or not and I'm not holding my breath. This is a very sore subject with me. This is a long post so be prepared!! We've had many problems along the way but we seem to be at a major stumbling block. This pool company we are working with has horrible customer service. I've never built a pool before but I have to hope that other pool companies are better than this one. Let's see, they installed the pool equipment wrong, put the re-bar in wrong, built the concrete in the spa incorrectly, built the columns at the wrong height, didn't build the columns evenly apart, didn't put the irrigation sleeves in the columns when they were built, laid the travertine tile on the deck area crooked. There are a several more but you get the point. All of these things have been fixed but the pool company didn't catch a single one. We had to call them each time and tell them they did it wrong. Hello, shouldn't the project manager check once in a while to be sure their contractors are doing things according to the plan? And another big gripe with me is these contractors work all day in my backyard so they bring their breakfast and lunch and eat in the backyard which is fine but then they put all their garbage in a pile in my backyard!!! Gross!!!!! I swear every bird in the neighborhood loves my backyard. Emily has had quite a show with all the birds back there. We complained and most of it was picked up so it's not so bad now but for a while there, I was concerned about other critters showing up for the feast. So, the big issue now is that they didn't lay the travertine on our patio. Our request and the pictures we were shown, had the travertine laid on our patio and it extended out to surround the pool. That was always our plan from day 1 and it's what we asked for and it's what we were shown in the pool design phase but it's not what they put in the contract. If they had planned on including the patio it would have been a separate line item on the contract. Since it wasn't a separate line item and we didn't catch that (and how would we know that it was supposed to be a separate line item?) they now say it wasn't part of the contract and we didn't pay for it so they aren't going to do anything about it. We say we asked for it, we have friends who were there during the design process that can vouch for that, they designed it and showed us computer generated images with the patio covered so we believed that they drew up the contract according to what we agreed upon. It's not so simple as just ordering more travertine and covering the patio. It's all supposed to be one level so you could be on the patio and walk straight out onto the pool decking area with no change in level. It is currently built so that the pool decking area comes up even with the patio. If you laid tile on the patio now, it would be higher than the rest of the decking. We want them to fix it, they don't want to fix it. I have a feeling we're screwed since it's apparently not in the contract. I feel very cheated and taken advantage of and it's driving me crazy! I want this resolved and finished so we can get on with using and enjoying our backyard. I'll keep you posted on our progress and here is a picture - finally! It's going to be really nice someday!!